Frequent Asked Questions (FAQ)

Welcome to Bike Assist Limited! Here are some commonly asked questions to help you navigate your cycling journey with us:

1. Where does Bike Assist Limited ship to?

  • We currently offer shipping to countries worldwide. For a list of specific countries, please refer to our checkout page.

2. How can I track my order?

  • Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Use this tracking number to monitor the progress of your shipment in real-time.

3. What payment methods do you accept?

  • We accept a variety of payment methods, including credit/debit cards and PayPal. All payment options are securely processed to ensure your financial information is protected.

4. Can I modify or cancel my order after placing it?

  • Unfortunately, once an order has been placed, it cannot be modified or canceled. Please double-check your order before confirming your purchase.

5. How are shipping costs calculated?

  • Shipping costs are calculated based on the weight of your order, shipping destination, and the selected shipping method. The exact shipping cost will be displayed during the checkout process.

6. What is Bike Assist Limited's return policy?

  • Please refer to our Return & Exchange Policy page for detailed information on returns, exchanges, and warranty claims.

7. Are customs duties and taxes included in the purchase price?

  • No, customers are responsible for any customs duties or taxes incurred upon importation. Customs regulations vary by country, so we recommend checking with your local customs office for details.

8. How can I contact Bike Assist Limited for customer support?

  • For any inquiries or assistance, our customer service team can be reached at We aim to respond to all inquiries promptly.

9. What do I do if I receive a damaged or defective product?

  • If you receive a damaged or defective item, please contact our customer service team at Provide clear photos of the damaged or defective item for our records.

10. Can I change my shipping address after placing an order? - Unfortunately, we cannot change the shipping address once an order has been placed. Please ensure your shipping information is accurate during the checkout process.

If you have additional questions or concerns, feel free to contact our customer service team at We're here to make your cycling experience with Bike Assist Limited enjoyable and hassle-free!

Bike Assist Limited reserves the right to update or modify this FAQ page at any time without prior notice.

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