At Bike Assist Limited, we are committed to providing our customers with top-quality bicycles and accessories. We understand that sometimes a return or exchange may be necessary, and we aim to make this process as straightforward as possible. Please read our Return & Exchange Policy carefully:

1. Eligibility for Returns:

• Products eligible for return must be unused, undamaged, and in their original packaging.
• Returns are accepted within 30 days from the date of purchase.

2. Return Procedure:

• To initiate a return, please contact our customer service team at returns@bikeassist.eu to obtain a Return Merchandise Authorization (RMA) number.
• Clearly mark the RMA number on the outside of the package.
• Ship the product to the address provided by our customer service team.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a Bike Assist error.
• We recommend using a trackable shipping service to ensure the safe return of your item.

4. Inspection and Refund:

• Once the returned item is received, it will be inspected to ensure it meets our return eligibility criteria.
• Refunds will be processed within 5 business days of receiving the returned item.
• Refunds will be issued to the original payment method.

5. Exchanges:

• Exchanges are allowed for items of equal or lesser value.
• If the exchange item is of lesser value, the price difference will be refunded.
• To initiate an exchange, please contact our customer service team.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at support@bikeassist.eu.
• Provide clear photos of the damaged or defective item for our records.

7. Non-Returnable Items:

• Customized or personalized items are non-returnable.
• Final sale and clearance items are non-returnable.

8. Warranty Claims:

• Warranty claims for manufacturing defects are subject to our Warranty Policy.

By making a purchase from Bike Assist Limited, you agree to adhere to the terms outlined in this Return & Exchange Policy. We strive to provide exceptional customer service and ensure your satisfaction with our products.

For any questions or concerns regarding returns and exchanges, please contact our customer service team at support@bikeassist.eu.

Bike Assist Limited reserves the right to update or modify this policy at any time without prior notice.