Welcome to Bike Assist Limited, where we strive to make your shopping experience seamless and enjoyable. Below, you'll find comprehensive information about our shipping policies:

1. Shipping Destinations:

• We offer shipping to all countries within the European Union and outside European Union . For a list of specific countries, please refer to our checkout page.

2. Shipping Methods:

• We utilize reliable and trusted courier services to ensure the safe and timely delivery of your products.
• Shipping methods and carriers may vary depending on your location and the product(s) purchased.

3. Shipping Times:

• Estimated delivery times are provided during the checkout process based on your shipping address and selected shipping method.
• Please note that delivery times may be subject to unforeseen circumstances, including customs delays.

4. Order Processing Time:

• Orders are typically processed within 1 business day after payment confirmation.
• During peak seasons or promotional periods, processing times may be slightly extended.

5. Order Tracking:

• Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
• Use the tracking number to monitor the progress of your shipment in real-time.

6. Shipping Costs:

• Shipping costs are calculated based on the weight of your order, shipping destination, and the selected shipping method.
• The exact shipping cost will be displayed during the checkout process before payment.

7. Customs and Duties:

• Customers are responsible for any customs duties or taxes incurred upon importation.
• Customs regulations vary by country, so we recommend checking with your local customs office for details.

8. Address Accuracy:

• Please ensure that your shipping address is accurate and complete to avoid shipping delays or misdeliveries.

9. Shipping Inquiries:

• For any inquiries related to your shipment, please contact our customer service team at shipping@bikeassist.eu.

10. Returns Due to Shipping Issues: - If your order is returned to us due to an incorrect address or other shipping issues, additional shipping fees may apply for reshipment.

We appreciate your trust in Bike Assist Limited, and we are dedicated to delivering your products in a timely and secure manner. If you have any further questions or concerns about our shipping policies, please don't hesitate to contact us at shipping@bikeassist.eu.

Thank you for choosing Bike Assist Limited for your cycling needs.

Bike Assist Limited reserves the right to update or modify this shipping information at any time without prior notice.