At Bike Assist Limited, we are dedicated to delivering high-quality bicycles and accessories to our valued customers. We stand behind the craftsmanship and durability of our products and offer the following warranty terms to ensure your satisfaction:

1. Limited Warranty Coverage:

  • Bike Assist Limited provides a limited warranty that covers manufacturing defects for a period of [X years] from the date of purchase.
  • The warranty is applicable to the original purchaser and is non-transferable.

2. What is Covered:

  • Manufacturing defects in materials and workmanship.
  • Components and parts of the bicycle.

3. What is Not Covered:

  • Normal wear and tear.
  • Damage resulting from misuse, accidents, or improper maintenance.
  • Modifications or alterations to the original product.
  • Damage incurred during transportation or shipping.

4. Warranty Claims Procedure:

  • To initiate a warranty claim, please contact our customer service team at warranty@bikeassist.eu.
  • Provide proof of purchase, a detailed description of the issue, and clear photos showcasing the defect.

5. Evaluation and Resolution:

  • Our team will assess the warranty claim and determine the best course of action.
  • Resolution may include repair, replacement, or a refund, depending on the nature of the defect and the product's warranty status.

6. Customer Responsibilities:

  • Follow the recommended maintenance and care instructions outlined in the product manual.
  • Retain the original proof of purchase for warranty claims.
  • Promptly address any issues and contact us at warranty@bikeassist.eu.

7. Exclusions:

  • This warranty does not cover normal wear and tear, consumable components (tires, tubes, brake pads, etc.), or accessories not included with the original product.

8. Warranty Limitations:

  • Bike Assist Limited reserves the right to update or modify the warranty terms without prior notice.
  • The warranty is subject to local laws and regulations.

We are committed to ensuring your satisfaction with our products. If you have any questions or concerns regarding our warranty policy, please contact our customer service team at warranty@bikeassist.eu.

Thank you for choosing Bike Assist Limited. We look forward to providing you with exceptional cycling experiences.

Bike Assist Limited reserves the right to update or modify this warranty policy at any time without prior notice.

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